Copyright Policy

Last updated: {{EFFECTIVE_DATE}} · Effective immediately

1. Our Position

Ember is a personal knowledge management product operated by {{COMPANY_NAME}}, a Hong Kong company. Each transcript on our service is generated on the voluntary request of an individual user who submits a URL. We do not download, host, cache, or redistribute the original audio or video.

We respect the intellectual property rights of others and expect our users to do the same. We will respond to clear and valid notices of alleged copyright infringement under (a) the Hong Kong Copyright Ordinance (Cap. 528) and (b) the notice-and-takedown principles of the United States Digital Millennium Copyright Act (DMCA), which we apply voluntarily to facilitate international enforcement.

2. How to Send a Notice

If you are the rights holder or an authorised agent of the rights holder, send a written notice by email to:

3. Required Information

For us to act on a notice, it must include all of the following:

1. Your identification. Full legal name, organisation name (if applicable), postal address, telephone number, and email address. If you are acting as an agent, also identify the rights holder on whose behalf you are acting and the nature of your authority.
2. Identification of the copyrighted work. A description of the work you claim has been infringed. Where multiple works are involved, a representative list.
3. Identification of the allegedly infringing material. The specific URL on our service (for example https://yourdomain.com/s/{id}) where the material is located, with sufficient detail for us to locate and review it.
4. Statement of good-faith belief. A statement that you believe in good faith that the use of the material is not authorised by the copyright owner, its agent, or the law.
5. Statement under penalty of perjury. A statement that the information in your notice is accurate and — under penalty of perjury — that you are the owner of the exclusive right that is allegedly infringed, or are authorised to act on the owner's behalf.
6. Signature. A physical or electronic signature.

Notices that are incomplete, not sent in good faith, or abusive may be rejected or deprioritised.

4. What We Do on Receipt

• We acknowledge valid notices within ten (10) business days.
• If the notice is facially valid and complete, we will remove or disable access to the identified material expeditiously, typically within the same ten-business-day window.
• We will notify the user who generated or shared the material and forward them a copy of your notice (redacting your contact details only if you expressly request it and we reasonably can).

5. Counter-Notice

If you are the user whose material was removed and you believe the removal was the result of mistake or misidentification, you may send us a counter-notice at the same email address. Your counter-notice must contain:

1. Your full name, postal address, telephone number, and email address;
2. Identification of the material that was removed and the URL at which it previously appeared;
3. A statement under penalty of perjury that you have a good-faith belief that the material was removed as a result of mistake or misidentification;
4. A statement that you consent to the jurisdiction of the courts of the Hong Kong Special Administrative Region and will accept service of process from the person who submitted the original notice or that person's agent;
5. Your physical or electronic signature.

On receipt of a valid counter-notice we will forward it to the original complainant. We may, at our discretion, restore the material after a reasonable period (typically 10 to 14 business days) if we have not received notice that the complainant has initiated formal proceedings.

6. Repeat Infringers

We maintain a policy of terminating, in appropriate circumstances, the accounts of users we determine to be repeat infringers. A single serious violation may also result in immediate termination.

7. Misuse of This Procedure

Submitting a knowingly false or bad-faith notice or counter-notice may expose you to liability for damages, including costs and legal fees, under applicable law (including, where relevant, DMCA §512(f)). If we identify repeated misuse of this procedure, we may reject future notices from the same source.

8. Non-Copyright Complaints

This procedure is for copyright issues only. For complaints about defamation, privacy violations, trademark disputes, personal image rights, or other legal concerns, please contact legal@yourdomain.com with a clear description of the material at issue and the legal basis of your complaint.

9. Relationship to Our Terms

This Copyright Policy supplements, and should be read together with, our Terms of Service. In the event of any conflict, the Terms of Service prevail.

10. Language

This Copyright Policy is drafted in English. Any translation is provided for convenience only; the English version prevails in case of any inconsistency.